We had our refrigerator stopped working under warranty and needed it return to the store and a new one delivered. We hired D’s because he had good reviews, claim to be fully insured and was available to help us. We have been without a refrigerator for almost 3 weeks. When they arrived it was two young kids in a beat up Ford Ranger with exhaust leak and no signage on the truck. They first asked if they could drive across my lawn, I said it had been raining and I didn’t didn’t want ruts on my lawn or for it to get torn up. They then brought it in appliance dolly and attempt to move it through the doorway without it being strapped to the dolly. They end up laying the fridge down on his front & dragging it across my concrete step, standing it upside down and bringing it to the truck on the dolly, dropping shelves as they went. When they returned with in the new refrigerator it was laid down in the back of the truck on its back. Refrigerators need to be transported standing up to prevent damage to the compressor mounts. They then unwrap the new fridge and wheeled it to the door on the dolly not strapped down and attempt to lift the fridge over the threshold it fell approximately 10” inches back on the concrete step damaging the back of the fridge, then they lifted the fridge into the house. I instructed them I would move it from the living room to the kitchen, but they insisted and I could hear it scratching my hardwood floor as he rotated it. I paid them and they left. I noticed my storm door would not close because the bottom piston bracket have been bent. My wife contacted Will Oldershaw as soon as they left to let him know about the issues and for him to email us a receipt as promised. He claimed I said there was no damage and everything went smooth and damage the floor was impossible because they “use the dolly” & then called and when I started to explain what happened he called me a liar, scammer & said I did the damage myself. He then refused to provide a receipt and made several threats. The fridge is loud and vibrates from being dropped. We filed a claim with insurance and they claim he doesn’t have coverage for these types of things. My homework insurance told me he had his policy written in such a way that it basically covers nothing. I will be filing a small claims court if this isn’t resolved. Beware, he is not fully insured and has a high deductible. His liability insurance does not cover any property being moved under his care “share custody or control”.
I have moved often, and in the past I always opted to do it all myself. This year I decided to go with D's Home and Move and I am so happy that I did. I was moving from one apartment to another, and what typically would have taken me an entire day took the crew less than two hours. They were extremely prompt, efficient, and easy to communicate with. Their rates were reasonable, and the service was outstanding. I also like that they are a small locally owned company. I plan to hire them again for my next move!
D S Home And Move is a US Moving Company based in Chicopee, Massachusetts. D S Home And Move is located at 659 Prospect St, Chicopee, MA 01020, USA.
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