Always best service and knowledge
He's got a lot of weird parts for old houses
Didn't try to up sell us for things we didn't need. Great professional advice.
Local businesses wonder why people are shopping online more and more. You shop local for the people and expertise. Not to get an attitude.
I went to Larry's a year ago for an obscure part. I found the part, but the service was gruff to say the least. I just figured bad day for those working. Then this morning I went again, the woman at the desk went through the motions of asking if I needed something, of course I did, I'm in the store. I brought in the pieces I needed for an adapter for my pressure washer and she begins to ask sizing questions, I said I didn't know, that's why I was there and she seemed irritated. Stated would need to speak to someone else who was an expert.
I work in a customer facing business, I cannot get over the amount of "put out" feeling from this store. I understand what I was looking for might have been unique, but there's a way to deliver and discuss the options. Great selection of obscure items, completely no idea how to treat customers. I will never go back again or recommend.
She brought me to speak to a man who was working on a screen. I greeted him by saying I hear you're the expert with a grin and he doesn't look up and says he's busy. I couldn't believe it. He begins to speak and continues to focus on what he was doing. He finally looked up and basically said oh well, have to use several fittings to do what I needed.
This guy is awesome! Will certainly be doing business with him regarding any plumbing needs whatsoever.
Larry S Heating Hardware Plbg is a US Hardware Store based in Chicopee, Massachusetts. Larry S Heating Hardware Plbg is located at 155 E Main St, Chicopee, MA 01020, USA.
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